Frequently Asked Questions

1. How does the knee massager work?

Our knee massager utilizes a combination of heat therapy, vibration massage, and red light to stimulate blood circulation, reduce stiffness, and reduce knee pain and discomfort.

2. Who can benefit from using the knee massager?

Anyone experiencing knee discomfort due to muscle fatigue, stiffness, arthritis, or minor injuries can benefit. It's also ideal for athletes, seniors, and individuals with active lifestyles.

3. Is the knee massager safe to use?

Yes, the knee massager is designed with safety features like automatic shut-off and adjustable settings to ensure a safe and comfortable experience for all users.

4. Can I use the knee massager if I have a medical condition?

If you have a medical condition, have recently undergone knee surgery, or have implants, please consult your healthcare provider before using the knee massager.

5. How often and how long should I use the knee massager?

RECOMMENDED USAGE: Three 10-minute sessions per day. If there is no improvement after 7 days, seek professional advice.

6. Does the knee massager fit all knee sizes?

Yes, the adjustable straps are designed to fit a wide range of knee sizes comfortably. We also provide an Extra Strap Extender to ensure it fits all knee sizes.

7. Can the massager be used on other parts of the body?

While primarily designed for knees, it can also be adjusted to target shoulders or elbows.

8. Is the knee massager portable?

Absolutely! It's lightweight and comes with a rechargeable battery, making it convenient for use at home, in the office, or while traveling.

9. How do I clean and maintain the knee massager?

Wipe the surface with a soft, damp cloth after each use. Avoid using harsh chemicals or immersing it in water.

10. Does the massager come with a warranty?

Yes, it includes a one-year limited warranty covering manufacturing defects. Please keep your purchase receipt for warranty claims.

11. Does it require batteries or is it rechargeable?

The knee massager features a built-in rechargeable battery and comes with a USB charging cable for convenient charging.

12. How much time does Pro+ need to get fully charged?

The charging time may be between 2 to 6 hours, depending on the charger, charging cable used, and the remaining battery power.

13. How long does the battery last on a full charge?

On a full charge, you can use it up to 15 times.

14. Does it help with arthritis pain?

Many users find relief from arthritis discomfort due to the combined effects of heat and massage, which can improve circulation and reduce stiffness.

15. Can the device overheat?

No. The device is designed with an overheating protection mechanism to ensure a constant delivery of soothing heat without risk of overheating.

16. How to correctly position the knee massager?

For optimal use, the control panel should face the user. Wearing it in any other direction may make the control panel difficult to operate, and the warning text next to it may appear reversed.

17. What is your returns and refunds policy?

We offer a 30-Day 100% Money Back Guarantee. Use the product for at least 21 days, and if you're not satisfied, we’ll refund the entire amount, including shipping. For returns, email us at support@forthiq.com.

18. What is the shipping cost and delivery time?

You can choose between Expedited Shipping (3-7 working days) or Free Regular Shipping (7-10 working days). All orders include a tracking number for updates.

19. What payment options are available?

We accept Paypal, Visa, Mastercard, American Express, Discover, JBC, and Diners Club.

20. How can I track the status of my order?

After your order is shipped, you will receive an email with tracking information. Use the tracking number provided to check your order status.