Shipping help

Shipping & Order FAQ

Clear answers about ordering, delivery, tracking, returns, taxes and customs.

Local fulfilment US, EU and UK orders normally ship locally when the item is in stock.

Tracked delivery Tracking information is sent as soon as your order is dispatched.

Worldwide orders Local import and customs rules may apply outside our local fulfilment regions.

Important information

Shipping, Taxes & Customs

Orders to the United States are normally dispatched from our US warehouse, orders to the European Union are normally dispatched from within the EU, and orders to the United Kingdom are normally dispatched from our UK warehouse. Customers in these regions should therefore not normally incur additional import taxes or customs duties.

This is subject to local stock availability for the relevant item. If an item is unavailable in your local warehouse, it may be dispatched from another location. In that case, different shipping, tax, or customs rules may apply. We will let you know before your order is dispatched.

Orders to all other countries and regions are subject to applicable local shipping and import regulations. You may be responsible for any import taxes, customs duties, or other charges imposed by your local authorities.

Read our full Shipping Policy

Everything you need to know.

Choose a category or open a question below. If you still need help, our support team is ready to assist.

Ordering

How do I place an order?

Visit any product page, choose the options you need and select Add to Cart, then continue to checkout. You can browse our full range on the Products page.

What payment methods do you accept?

We accept major credit cards, PayPal and the payment options shown at checkout. All payments are processed through secure, encrypted checkout.

Can I change or cancel my order?

If you need to change or cancel an order, email support@forthiq.com within 12 hours of purchase. Orders begin processing quickly, so we cannot guarantee changes after this period.

Delivery & customs

How long does shipping take?

Orders are normally processed within one business day. Delivery times vary by destination, selected shipping method and local warehouse availability. You will receive tracking information as soon as your order is dispatched.

Do you ship internationally?

Yes, FORTHiQ ships worldwide. Delivery options and times vary by region. Orders outside our local fulfilment regions may also be subject to local import rules and charges.

Is standard shipping free?

Standard shipping is currently free worldwide. Available delivery speeds and expedited options may vary by destination.

Tracking & problems

How can I track my order?

Once your order is dispatched, you will receive an email containing your tracking number and tracking link. You can also use our Track Your Order page.

What if my package arrives damaged?

If your order arrives damaged or defective, contact support@forthiq.com within seven days. Include your order number and clear photos so our team can help promptly.

Returns

What is your return policy?

FORTHiQ offers a 90-day money-back guarantee, subject to the eligibility and return conditions in our Refund Policy. Contact our support team before returning an item so we can provide the correct instructions.

Still need a hand?

Contact support