Welcome to the FORTHiQ Purchasing & Shipping FAQ portal. Here you can find detailed information on how to place an order, accepted payment methods like PayPal and Apple Pay, and our 24-hour order modification policy. This FORTHiQ Purchasing & Shipping FAQ also provides clear estimates for our 3-7 day US shipping and international delivery options. We want to ensure your shopping experience is as smooth as possible, from the moment you click 'Add to Cart' to the day your package arrives at your door

How do I place an order?

Visit any product page and select Add to Cart, then Checkout.
You can shop our full range of devices at FORTHiQ Products

---

What payment methods do you accept?

We accept major credit cards, PayPal, and Apple Pay.
All payments are secure and encrypted for your protection.

---

Can I change or cancel my order?

You can cancel or edit your order within 24 hours of purchase.
After that, most orders begin processing. Contact Customer Support immediately if you need help.

---

How long does shipping take?

Most orders ship within 1–2 business days.
Estimated delivery times:

• US: 3–7 business days
• International: 7–14 business days

Track your shipment via the link in your confirmation email.

---

Do you ship internationally?

Yes, FORTHiQ ships worldwide.
Shipping fees and times vary by region. Customs fees may apply.

---

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link.
You can also log in to your FORTHiQ Account to view tracking updates.

---

What if my package arrives damaged?

If your item arrives damaged or defective, contact support@forthiq.com within 7 days.
Include photos of the damage and your order number for a quick replacement.

---

What is your return policy?

You can return unused devices within 30 days for a full refund.
See the full Returns Policy for details.

---

Can I get free shipping?

Free standard shipping is offered during select promotions.
Subscribe to our FORTHiQ Newsletter for the latest offers.