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Continue shoppingFORTHiQ Therapy Devices FAQ
Welcome to the FORTHiQ Therapy & Devices FAQ. Here you’ll find clear answers about how our wellness and pain relief devices work, how to use them safely, and where to get help if you need it.
What are FORTHiQ therapy devices for?
FORTHiQ devices support pain relief and recovery through targeted heat, vibration, and stimulation therapies. Each device is designed to promote circulation, relax muscles, and ease joint discomfort.
Explore our range:
How does each device work?
- Neck Massager TENS: Uses TENS electrical pulses and heat to relax muscles and relieve neck tension.
- Knee Massager Pro+: Combines compression, vibration, and heat for deep joint comfort.
- Knee Brace Massager Red+: Adds red-light therapy for circulation and tissue support.
- Knee Massager Smart Heat: Delivers intelligent temperature control and gentle vibration for soothing warmth.
- Patella Knee Support Brace: Provides stable knee support during movement and exercise.
Who should use these devices?
They’re designed for adults seeking relief from joint, muscle, or nerve pain caused by overuse, stiffness, or mild injury.
Consult a healthcare professional if you have chronic pain, implants, pacemakers, or circulation issues before use.
When should I use my therapy device?
Use after exercise, during recovery, or whenever stiffness or soreness appears. For chronic tension, daily sessions may help maintain comfort.
Each product page lists specific session durations and settings—see your device’s guide for details.
How long should each session last?
Start with 10–15 minutes per session. Increase gradually up to 20–30 minutes as needed.
Avoid continuous use beyond 60 minutes. Allow your skin and muscles to rest between sessions.
How do I clean and maintain my device?
- Turn off and unplug the device.
- Wipe the surface with a soft, damp cloth.
- Avoid alcohol, solvents, or submerging in water.
- Store in a cool, dry place.
Are FORTHiQ devices safe?
Yes. Our products meet international safety standards.
To stay safe:
- Do not use on broken or inflamed skin.
- Avoid use if you have implanted electronic devices or metal plates near the treatment area.
- Keep away from water and extreme heat.
- Stop use if you experience discomfort or irritation.
Are there any contraindications?
Do not use FORTHiQ devices if you:
- Have a pacemaker or defibrillator.
- Are pregnant.
- Have epilepsy or uncontrolled diabetes.
- Have a severe cardiovascular condition.
Always seek medical advice before use if unsure.
What results can I expect?
Most users feel relief after one to three sessions. Regular use may improve flexibility, comfort, and recovery time.
Results vary by individual and condition. Consistency is key.
What warranty do FORTHiQ devices include?
All FORTHiQ therapy devices come with a 1-year limited warranty covering manufacturing defects.
Learn more at our Warranty & Service Policy.
Can I return my device?
Yes. You can return any device within 30 days if it’s in original condition.
See our Returns Policy for full details.
How can I get customer support?
Need help? Contact our support team anytime.
Visit Customer Support
Email: support@forthiq.com
Response time: Within 24–48 business hours.