FORTHiQ Warranty & Returns FAQ | Exclusive 2-Year Warranty

FORTHiQ Warranty and Returns

Welcome to the official FORTHiQ Warranty & Returns FAQ page. We stand behind every FORTHiQ device with our exclusive 2-year warranty, ensuring you are protected against defects in materials and workmanship. This comprehensive FORTHiQ Warranty & Returns FAQ explains your coverage in detail, including what is covered, what is not, and the step-by-step process for requesting warranty service. If you need information on our return policy, refund timelines, or how to process an exchange, you will find all the answers here to ensure a fast and hassle-free experience with your therapy device.

1. Warranty Overview

Every FORTHiQ therapy device comes with our exclusive 2-year warranty.
You’re protected against defects in materials and workmanship when you buy directly from FORTHiQ.com

Your warranty starts from the date of purchase and applies to:

  • All FORTHiQ therapy devices
  • Original purchaser only
  • Normal home use

See the full warranty details at Exclusive 2-Year Warranty

2. What the Warranty Covers

Your 2-year warranty includes:

  • Electrical or heating malfunction
  • Device power issues
  • Material or manufacturing defects

We’ll repair or replace your device at no cost if it fails under normal use.

3. What the Warranty Does Not Cover

The warranty does not apply to:

  • Damage from misuse or accidents
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Purchases from non-authorized sellers

If your issue isn’t covered, we’ll still try to help. Contact Customer Support for service options.

4. How to Request Warranty Service

  1. Locate your order number and proof of purchase.
  2. Email our support team at support@forthiq.com
  3. Describe the issue and attach a photo or short video if possible.

We’ll respond within 1–2 business days and guide you through the next steps.

5. Return and Exchange Policy

You can return any FORTHiQ product within 30 days of delivery if it’s in original condition and packaging.
We’ll refund the product price once we receive and inspect your return.

Steps:

  1. Visit our Returns Page
  2. Submit your return request through the online form.
  3. Follow the instructions in the confirmation email.

6. Refund Timeline

Refunds are processed to your original payment method within 5–10 business days after approval.
You’ll receive an email notification once your refund is complete.

7. Exchanges

If you received a damaged or defective device, contact us immediately.
We’ll send a replacement once your return is confirmed.

8. Need Help?

Our support team is here to assist with any warranty or return questions.
Reach us through Contact Support or email support@forthiq.com